Terms & Conditions

Article 1 : Object
Article 2 : Scope of application 
Article 3 : Confidentiality
Article 4 : Security
Article 5 : Obligation to provide informations
Article 6 : Order
Article 7 : Payment
Article 8 : Prices and delivery
Article 9 : Return
Article 10 : Unavailability of goods ordered
Article 11 : Right to retract
Article 12 : Conformity
Article 13 : Intellectual property
Article 14 : Applicable law
Article 15 : Customer's acceptance
Article 16 : Commercial E-mail solicitation

Article 1 : Object

  • SOLO SARL has for object the management of the online platform www.paia.fr, dedicated to the emphasis and the sale of the brands distributed by the company.

Article 2 : Scope of application 

  • The present general terms of sale apply to all the orders received by PAIA.FR and are valid as the order passed. The site is accessible without registration, but any order requires the registration of the buyer. Are asked in a compulsory way: civility, first name, name, email, a password, telephone and the delivery address.

Article 3 : Confidentiality

  • SOLO SARL makes a commitment to protect the private life of the people who used the Web site. The information and the data who concern the users are necessary for the order processing and for business connections. 
  • SOLO SARL makes a commitment to use this information only within the framework of it's commercial activity. Information and data are also kept for purposes of security, to respect the legal and statutory obligations and as well to improve and to personalize the services proposed on our website.
  • According to the law 78-17 of January 6th, 1978 melted again by the law 2004-801 of August 6th, 2004, the user has the right to access and to modify data concerning himself. It's enough to him to write online or by mail to : Paia 25 kicks Louis Lumière 34970 Slats, by indicating name, first name, e-mail and if possible, the customer reference.
  • According to choices emitted during the creation or the consultation of account, the user will may receive offers of the company SOLO SARL, as well as other companies of the group SOLO SARL or partners as indicated during the creation of account.
  • The web site is also conceived to be particularly attentive to the needs of the customers. It's among others for it that the appeal for cookies is established. The cookie aims at indicating the passage of the user on the website. Cookies are used by store.paia.fr only with the aim of improving the personalized service which is intended for the user.

Article 4 : Security

  • All the data of an order are stored in way reassured on the computer system of Paia. The information of payment is only known by the suppliers of our solutions of secure payment Paypal and Mercanet BNP. It guarantees the highest degree of information security of payment.
  • To know at which moment the user is in secure mode, a padlock seems lower right of the screen.

Article 5 : Obligation to provide informations :

  • SOLO SARL satisfies it's precontractual duty of advice and information such as ensues from the article L121-18 of the Code of the consumption and from the articles to which he sends back. The essential characteristics of articles are resumed in the detailed description which accompanies the photos of articles.
  • The respect for the article L121-19 of the Code of the consumption results from the confirmation of the order.

Article 6 : Order

  • The order can be recorded on the site only if the user is clearly identified by the entrance his Email and his password. The user can place on-line order only from the present references on the web site.
  • Products remain the property of Paia up to the complete payment of the total amount of the order. The treatment of the order intervenes after validation of the payment.
  • After confirmation of the order, the user will have the possibility of printing an invoice in PDF format. He will also receive an email confirming the recording of this one, with a summary of ordered articles and delivery address.
  • The prices are expressed in euros TTC, excluding charges of delivery. Paia saves himself to modify them in case of increase of responsibilities, in particular rate of VAT, and in case of typographical error or of obvious seizure.
  • The user will have to settle, besides the price of products, fixed participation at the expense of sending and of treatment of the order the amount of which will be specified on the order form before validation of this one. This participation depends on the ordered products. 
  • For minors, the signature of the parents or the guardian is compulsory. In the case of an on-line order, this one must be made in the name of the parents or of the legal person in charge with it's agreement.
  • By clicking on "validate" at the end of the process of order, the user declares to accept the order and the entire general terms of sale.

Article 7 : Payment

By credit card

  • Paia accepts French bank cards (wearing the initials CB) and international (wearing the initials VISA or MASTERCARD). The user will indicate the 16 number of the card, this expiration date and the name of his holder. For more security he will also indicate the control number of this one: the 3 last who figures on the back, near the signature.
  • Since a few months, banking institutions set up the 3D protection secure to avoid outstanding payments.
  • To fight against the fraud in means of payment, the Paia company reserves the right:
-To block during 7 days the orders paid by bank transfer after observation of the payment
- to control, random, systematic or targeted, on the data which are passed on the website
- to get in touch directly with the customers for check and confirm the orders
- to block any order not satisfying our criteria of safety
- to require supporting documents (ID card, proof of place of residence ...) for the releasing of the orders
- to require an other means of payment and to appeal service providers for the controls and the data analysis
  • In case of fraudulent use of bank card, or non-payment, the information of the user will be transmitted to the Public prosecutor's department for investigation.
  • From a 250€ amount for a order, you have the possibility of paying it in 3x without charge. 3 monthly takings will take place, the first one is made in the order date, followed by 2 terms in 30 and 60 days after the order. 

Article 8 : Prices and delivery

Shipping cost :

For any order of an amount equal or upper to 300 Euros of purchase, postal charges are offered. For a order lower than 300 Euros, postal charges are 7,00 Euros for metropolitan France (except during  sales period and exceptional promotions). On the international stage, the delivery will be the object of an estimate at the time of the signing of order according to the geographical place of destination.

expedition :

Any order spent on the site Paia.fr will be sent or available on the retreat store the same day if this one passed before 3:30 pm, otherwise it will be sent the working day following the payment of the order, according to the availability of stocks. The product will be delivered in 48 at 72 am manufactured.

Shop pick up

The order is to be personally removed, provided with an ID card, to the shop PAIA, 25 kicks Louis Lumière 34970 Slats, in opening hours (from 10 am till 7 pm, from Monday to Saturday).

Colissimo International (la Poste)

The order will be delivered between 3 in 7j, according to the geographical place of destination. If the user is absent in his place of residence during the passage of the post-office employee, a calling card will be left and the parcel will be stored in a neighbouring office of the service of delivery of the concerned country.


Products available on our e-commerce site can be delivered all over the world.

Article 9 : Return

For any non-sold item ,

Return is offered with a Colissimo prepaid return label. You just have stick the label on the package. If you want to exchange the product, it's possible if we have this one in stock. Otherwise, the refund will be made directly to the account used for payment. Shipping cost are not refundable.

For any sold item,

Cost of return are the responsibilitof customer.

Article 10 : Unavailability of goods ordered

  • If exceptionally, the ordered article wasn't available, the buyer can either proceed to an exchange (of an amount equal to the value of the ordered good), or be paid off immediately and at the latest, in thirty days after this original payment (valid on articles except promotions - OUTLET).

Article 11 : Right to retract

Right to retract :

You have the right to retract of the present contract without giving us your motivation during 14 days after the receiption of the parcel to your delivery address.

Exercice of the right to retract :

To exercise this right and receive the necessary information, please contact customer services Paia. Use our form of returned items present (RMA) in your customer account. You can also send us an e-mail at serviceclient@paia.fr or phone us : 04 67 99 00 00, please, indicate the object of your request, by assuring you of the property to supply us your number of order. The returned product must be new, never worn, with it's attached label and in it's original packaging. Send us by mail at the address:
PAIA - Service Web,
Z.A de commandeurs, 
25 rue Louis Lumière,
34970 Lattes

More informations on this page

The risks incurred by the goods during the transport of return are at your expense, including in case that the transport costs are taken care by Paia. The return will be considered realized only upon receipt of the parcel in our store. The refund of the price of products will be made by return of transaction on the CB used during the purchase, within 14 days as from the reception by Paia of the parcel. In the case of single return the amount of the goods actually returned and received by Paia, in good condition and in the original packaging, you will be paid back. In case of return abnormal or excessive, Paia reserves the right to refuse this one.

Article 12 : Conformity

  • Legal guarantees:
  • Independently of the commercial guarantee, and according to the regulations, SOLO SARL makes a commitment to respect its obligations relative to guarantees attached to products sold on its site and in its various catalogs, which represent in articles extracted from the Code of the Consumption - article L211-4.
  • Commercial guarantee:
  • The duration of the guarantee varies according to the brand or the article, it's indicated on the labels of the corresponding products. Certain products are not guaranteed. Guarantees do not apply to the normal wear and tear of certain rooms, to the consumables, either in case of misuse or defective maintenance, or in case of professional or collective use, or on damages caused by causes outside the material (lightning, floods, storm).

Article 13 : Intellectual property

  • The use of this Web service is booked for a strictly personal use. All the marks, the texts, the comments, the works, the illustrations and the images, that they are visual or sound, reproduced on the site Paia are protected in conformance with the copyright, right of the marks, right of patents and right to the image. They are the full and whole property of SOLO SARL or his partners. Any reproduction or representation, in whole or in part, constitutes forgery which can commit the civil and penal liability of his author. The fact of affixing a hypertext link aimed at the site Paia, by using the technique said about the framing or about the deep linking, is strictly forbidden. Any total or partial reproduction of the catalog of Paia is strictly forbidden without preliminary agreement

Article 14 : Applicable law

  • The present general terms of sale are subjected to the French law.

Article 15 : Customers acceptance

  • By making the payment of a order, the Customer accept the order and the entire general terms of sale.
  • The data recorded by Paia.fr will constitute the proof of all the operations and the financial transactions made by the customer. The present general terms of sale are modifiable at any time without advance notice.

Article 16 : Commercial e-mail solicitation

If you do not wish to receive canvassing by e-mail, you can as soon as you wish for it us to let it know by one of the average following ones:
  • Click the link of available unsubscription in every e-mail.
  • Send an e-mail via the form contact.

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