At Paia, if a product does not suit you, if you have a problem of size, of color or other.. you can let us know within 14 days after receipt of your order. We promise to exchange it or refund it to you if you return it  in the 14 days after your request. To do this, login to your account and make a request for Merchandise Returns, you can nevertheless if you wish, contact us by mail to serviceclient@paia.fr or phone 04 67 99 00 00, to validate your return request, please bring your order number.


.For any not discounted article,

Return is free, we send you a label of prepaid Colissimo return. An exchange is possible we have the product you want in stock. Otherwise the refund will be directly made on the account used for payment/

.For any discounted article,

The return is in charge of the customer.

.Right of withdrawal :

You have the right to withdraw from this contract without giving reasons during 14 days after receipt of your order at the delivery address.

.Exercice of withdrawal right :

To exercise this right and receive the necessary information, please contact Paia Customer Service. Use our Merchandise Returns (RMA) form in your customer account. You can also send us an e-mail to serviceclient@paia.fr or call us on 04 67 99 00 00, simply indicate the subject of your request, be sure to give us your order number . The returned product need to be new, never worn, with it's attached label and in its original packaging by post to the following address:

PAIA - Service Web
Z.A de commandeurs
25 rue Louis Lumière
34970 Lattes

The risks incurred by the goods during the transport of the return are at your expense, including in case the transport costs are paid by Paia. The return will only be considered when we have receive your package in the store.  The refund of the price of the products will be made by return of transaction on the CB debited at the time of the purchase, within 14 days from the reception by Paia of the parcel. In the case of a partial return, only the amount of goods actually returned and received by Paia, in new condition with their original packaging, will be refunded. In case of abnormal or abusive return, Paia reserves the right to refuse a subsequent order.

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